As key framework provider to deliver 300 branch refreshes, cost effectively, across both the RBS and NatWest brands, our strength and experience, supported by our extensive supply chain, means we are able to deliver within ‘Business As Usual’ context across the UK. This involves taking ownership and responsibility for delivery, quality, programme and cost with only executive involvement by the client representative. Robust SLAs and KPIs, developed jointly, ensure no risk to the final outcome and product.

• Service: Refresh
• Sector: Retail Banking
• Client: Royal Bank of Scotland
• Duration: 1 year rolling framework